Account Deletion and Data Retention

How to request deletion

Account deletion is available to the authenticated person in Settings. The request removes account access; it is not a way to erase other users’ records.

If you cannot access Settings, email support@chiviando.com for guidance about your account.

Data we purge or de-identify

Deletion purges verification documents and their files, notification tokens, and associated photos. It also removes or clears the account’s contact and identity information.

Message, comment, and review text is cleared. Marketplace records that must be retained for trust, safety, billing, moderation, or legal compliance remain de-identified.

Limited retention

We do not promise that every technical or historical record disappears immediately. Backups are overwritten in their normal cycles, and de-identified records may be retained when needed for safety, fraud prevention, or legal obligations.